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The Minister of Finance, Mr. Arben Ahmetaj, and the General Director of Taxes, Mrs. Vasilika Vjero, held a visit today at the taxpayers’ service offices to promote the Call Centre for Taxpayers, the latest service assisting entrepreneurship.
The Call Centre for Taxpayers began to operate at full capacity since February 1st via three forms of communication with the entrepreneurship, outgoing calls, incoming calls and live chat (through the chat window directly accessed from the official website of the General Directorate of Taxes).
Minister Ahmetaj stated that this new service for taxpayers is another initiative following the work undertaken to simplify the tax procedures in the framework of the second and third phase of the fight against informality, now focused on the daily and intensive communication with the entrepreneurship in order to promote compliance with the law and self-correction.
“The Call Centre for Taxpayers is a service that will serve to facilitate tax procedures. It is a novelty in the services provided by the General Directorate of Taxes and it operates in two main directions. First of all, here the operators and specialists inform the entrepreneurship for all the issues that might emerge during their daily work, therefore, it makes work easier by working from the office and communicating from the office with the entrepreneurship. Simultaneously, the entrepreneurship has the possibility to ask the specialists of the online service for the taxpayers in order to receive the right answers on due time, or to receive orientation at the Regional Directorate on specific issues that need counselling or orientation.
The first benefits of such work are obvious. In February only, this centre has informed 25 thousand taxpayers of the small business and the response has been highly positive. I believe that the General Directorate of Taxes is doing a very good job in order to improve every day its work, but also in improving daily communication with the taxpayers. We believe that through communication, voluntary payments will be increased and procedures will be clarified” – said Minister Ahmetaj.
Whereas, the General Director of Taxes, Mrs. Vasilika Vjero, stated that this is a new service, the first of this kind to be provided to the taxpayers.
“I would like to encourage all taxpayers to use our online services, because obviously they are professional services, but on the other hand they save time and costs, and it is not necessary to come at our front desks, but such services can be received through upgraded online services.
I would also like to invite the citizens, businesses and taxpayers to help us by providing their suggestions, because their opinion is of high value for us and helps us to improve our daily work” – said Mrs. Vjero.
The Call Centre for Taxpayers calls an average of 1000 taxpayers per day. More than 50 enterprises per day ask for assistance from the call centre via incoming calls. From January 1st to March 15th, 2017 approximately 30 thousand phone calls with taxpayers have been done on different types of notifications: small business taxpayers related to the correct declaration of their income by 10/02/2017; health sector taxpayers to self-correct their declarations, taxpayers that have failed to declare their turnover through the fiscal memory device, etc.
Currently the centre is preparing the communication campaign regarding the process for the submission of financial statements, balance sheets, which deadline ends on March 31st, 2017. Likewise, in the next months the campaign will be focused, inter alia, on notifying the individuals who generate annual income above the level of ALL 2 million.
The Call Centre for the Taxpayers is operational from Monday to Thursday, 09:00 – 20:00, and on Friday from 09:00 to 16:00. The taxpayers can call the green line for free on: 0800 00 02